Introducing a new way to get around Downtown Norwalk. Wheels2U is a new shuttle service that will come to your location, pick you up and bring you where you want to go. Like a taxi or an Uber... Download the free app and we'll pick you up in minutes.
Wheels2U is a new on-demand shuttle service in Norwalk that provides a unique and convenient alternative mode of transportation. By using an app, riders can request a pickup and drop off location. The shuttle drivers also have an app in each shuttle to provide navigation, live traffic conditions and real-time pick-up and drops-off information.
There isn’t a specific route like a traditional bus. A specific transit travel zone has been designated. The Wheels2U service is intended to improve the connection between South Norwalk, Maritime Aquarium, The Sono Collection, Wall Street Area and other attractions. See the map for specific geographic boundaries.
During the pilot period, the cost of a ride will be subsidized by the City of Norwalk. Although there is no cost to the rider, you will still need to reserve your trip through the app.
The drivers are unable to accept cash. You must have a smartphone to reserve a trip through the app.
Not at this time.
The app will show you exactly where the closest shuttle is to your location, the estimated time of pickup and drop-off. The app will show you exactly where the closest shuttle is to your location, the estimated time of pickup, and in the future, the ability to purchase a ride.
Thursday: 5pm - midnight
Friday: 5pm - midnight
Saturday: 5pm - midnight
Sunday: 12noon - 9pm
The Norwalk Transit District operates the Wheels2U shuttles using licensed and insured drivers. The software used to manage the service is provided by Via, a New York City based firm. Wheels2U is free for riders based on substantial support from The SoNo Collection developer Brookfield Properties. The entire program is a partnership with Norwalk Transit, Norwalk Transportation, Mobility and Parking, as well as the State of Connecticut Department of Transportation as part of pledge to improve transportation in Norwalk’s urban core.
The vehicles used for the service are part of the Norwalk Transit District’s paratransit fleet. The vehicles are used during hours when the vehicles are typically not in service. These vehicles are funded by the Federal Administration (80%) and the State of Connecticut Department of Transportation (20%). 100% of the operating expenses are supported by the State of Connecticut Department of Transportation.
Microtransit is a term that describes an on- demand transportation system that allows for flexible routing and scheduling of shuttle buses. It is a new idea in the transportation industry.